Privacy Policy

Data Collection

The Company may collect and process the following:

• Contact details (name, email, phone, billing address).
• Project-related information (briefs, assets, communications).
• Account credentials for service access.
• Billing and payment details.
• Marketing preferences and consent status.

Data Storage

• The Company may store data provided by the Client, including contact details, project briefs, assets, billing information, and communications.
• The Company will make reasonable efforts to store data on servers located within the UK or EEA. However, The Company cannot guarantee or control the server locations of third-party service providers.
• Appropriate technical and organisational measures are implemented to protect data.
• Data may be deleted at the Company's discretion after the Client's subscription ends, in accordance with UK GDPR retention requirements.

Client Responsibilities

• The Client is responsible for the accuracy of all data submitted.
• The Client must manage account credentials securely.
• The Client must ensure that any data or files uploaded comply with applicable laws and do not compromise the security of the Company's systems.

Data Deletion

• Data may be deleted at the Company's discretion after the Client's subscription ends, in accordance with UK GDPR requirements.
• Clients may request deletion of data by contacting Support@StudioOnTap.com.

Marketing & Communications

The Company may use Client contact details for service updates, promotions, and portfolio features unless the Client opts out in writing.

Clients can opt out of marketing communications at any time by emailing Support@StudioOnTap.com.

Portfolio Use

With the Client's prior written approval, the Company may showcase any content created for the Client, including but not limited to branding, social media assets, website designs, presentations, and print materials, across its portfolio, website, social media channels, or any other marketing asset.

Confidentiality

Both parties agree to keep confidential any non-public information disclosed in connection with the services, except as required by law or with prior written consent.

Security Measures

The Client acknowledges that the Company may engage the services of Nihon Cyber Defence or similar providers for system protection, including but not limited to ongoing monitoring through Security Information and Event Management (SIEM) solutions.

These measures are implemented solely for security purposes and do not alter the Client's obligations under this agreement or the Terms of Service.

Liability

• The Company is not liable for errors post-approval or for failures of third-party platforms.
• The Client is solely responsible for maintaining the security of login credentials.
• The Company will not be liable for any unauthorised access or data breaches resulting from compromised credentials.

Compliance

• The Client remains solely responsible for the legality, integrity, and compliance of all data provided to The Company.
• The Company shall not be commercially liable for any loss or damage arising from the Client's failure to meet these obligations.
• This does not affect either party's statutory responsibilities under UK data protection law.

Client Rights

Under UK GDPR, Clients have the right to:

• Access, correct, or delete personal data.
• Withdraw consent for marketing at any time.
• Request data portability.
• Lodge a complaint with the Information Commissioner's Office (ICO).

Requests should be sent to Support@StudioOnTap.com.

Links to Other Sites

Our Service may contain links to third-party websites that are not operated by the Company. This includes, but not limited to, the below core systems:

• ManyRequests: The Company uses ManyRequests to manage projects and communications. It provides a central platform where tasks, deadlines, file uploads and updates are tracked.
• Stripe: Stripe is used by The Company to process payments. It handles transactions, subscriptions, and invoicing, providing a way for clients to pay for services.
• Microsoft 365: The Company relies on Microsoft tools for administration, communications, storage and design. Applications such as Outlook, Teams, SharePoint, and Office are used to manage operations, share information, and create materials.
• Adobe Creative Suite: Adobe software is used by The Company for design and creative production. Programs like Photoshop and Illustrator enable the delivery of design services.
• Dropbox: The Company uses Dropbox for secure archive storage. Completed projects, contracts, and other files are stored to ensure they remain organised, backed up, and accessible when needed.

If The Client click on a third-party link, The Client will be directed to that third party's site. The Company strongly advise The Client to review the Privacy Policy of all core systems mentioned above and every site The Client visit.

The Company has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

The Company does not knowingly collect personally identifiable information from anyone under the age of 18.

If you are a parent or guardian and you become aware that your child has provided us with personal data, please contact us via Support@StudioOnTap.com.

If The Company discover that The Company have collected personal data from a child without parental consent, The Company will take steps to delete that information from our servers.

Liability & Jurisdiction

Liability Limitations: The Company is not liable for indirect, incidental, or consequential damages, or for any delays or failures caused by events beyond its control. This includes, but is not limited to, force majeure events such as acts of God, natural disasters, war, terrorism, pandemics, government restrictions, labour disputes, power outages, or internet service disruptions that prevent the Company from fulfilling its obligations.

Updates: The Company reserves the right to update these Terms at any time. Continued use of the service constitutes acceptance of any changes.

Governing Law: These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. The parties will attempt to resolve any dispute amicably within 60 days. If disputes cannot be resolved amicably, parties agree to attempt mediation before legal proceedings.

Changes to This Policy

The Company may update this Privacy Policy from time to time. The latest version will always be available on our website.